Frequently Asked Questions
We’re here to provide you with quick answers to some of the most commonly asked questions. If you can’t find the information you’re looking for, please feel free to reach out to us directly, and we’ll be happy to assist you.
At Silverline Technologies, we specialize in offering high-quality products from Lenovo, including laptops, desktops, accessories, and other tech solutions. Whether you're looking for a personal laptop, a workstation, or the latest Lenovo accessories, we have a wide range of products to suit all your needs.
You can place an order in a few easy ways:
- Visit our physical store at Mahagun Metro Mall, Ghaziabad, to make your purchase in person.
- Order online through our website by browsing our catalog and selecting the products you wish to buy.
- Call us at +91 8800664649 or +91 8800601049, and our team will assist you with the order process.
Yes, we offer customized Lenovo products for specific needs. If you require special configurations for laptops or desktops, we can help you choose the right specifications. Please contact our sales team for further details on customization options.
We offer several secure payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- UPI and Mobile Wallets (Paytm, Google Pay, etc.)
- Cash on Delivery (COD) for local orders, subject to availability
Once your order has been dispatched, we will provide you with tracking details to monitor your product status. If you need any assistance, feel free to contact us, and we’ll provide the latest updates on your order.
Delivery times vary depending on your location and the product’s availability. Typically, orders are processed within 2-3 business days, and delivery takes an additional 3-7 business days. You’ll receive a tracking number once your order has been shipped.
If you need to cancel your order, please contact us within 24 hours of placing the order. We will process the cancellation as long as the product hasn’t been shipped. After the product is shipped, we will be unable to cancel the order, but you can initiate a return once the product arrives.
We offer a 15-day return policy for defective products. To initiate a return, please contact us within the return window. If you need more details or assistance regarding our return policy, feel free to contact us directly, and our team will be happy to guide you through the process.
While we strive to keep our website up to date with accurate stock availability, stock levels may fluctuate due to high demand or other factors. If a product is available, it will be indicated on the product page. However, we cannot guarantee the availability of any product at the time of order. If you have any questions regarding the availability of a product or need to check for specific configurations, please contact us directly, and we will provide the most up-to-date information.
Yes, we provide comprehensive after-sales support for all products purchased from us. As an authorized Lenovo dealer, we assist with warranty claims, repairs, and troubleshooting. If you have any issues with your product, our team is here to help you resolve them.
Yes, we offer bulk orders and corporate solutions for businesses. Whether you need laptops for your team or custom configurations for your office, we provide tailored solutions to meet your specific needs. Contact us directly to discuss bulk pricing and corporate orders.
Yes, your payment information is fully secure. We use advanced encryption and secure payment gateways to ensure your personal and financial details are protected throughout the transaction process. We never share your payment information with third parties.